Got any questions about our Christmas Market?

Event info ℹ️

What dates and times is the Christmas Market running? 

Friday 28 November: 11am – 8pm (last admission 6.30 pm)

Saturday 29 November: 10am – 7pm (last admission 5.30 pm)

Sunday 30 November: 10am – 4pm (last admission 2.30pm)

General ticket queries 🎟️

What tickets are available to purchase? 

Tickets available are £2 for each adult and £1 per child (15 years and under). Visitors must prebook tickets online here.

Being a special event, ticket costs apply to Nottingham Castle Annual Pass Holders. No concessions. 

Who classifies as a child? 

Any visitor aged 15 years will require a child ticket. Each individual requires a ticket, no concessions.

All child ticket holders must be accompanied by an adult.

Who classifies as an adult? 

Any visitor aged 16 years or older will require an adult ticket.

What is the cost of a child and adult ticket?

Child tickets are £1, adult tickets are £2, no concessions.

Does the Christmas Market give access to Nottingham Castle for the day?

The Christmas Market ticket includes access to the Christmas Market, Nottingham Castle, and Castle Grounds for the date of your ticket.

Although the Castle Grounds have extended opening for the Christmas Market, the opening times for Nottingham Castle are 11am-4pm daily, so please factor this in during your visit.

Will I need to prebook tickets if I am a Nottingham Castle Annual Pass Holder? 

Yes, the Christmas Market being a special event, ticket costs apply to Nottingham Castle annual pass holders. No concessions. Prebook your tickets here.

Can I buy tickets on the day at the gate?

Ticket sales at the door are not guaranteed.

In the case of any additional ticket releases, on-the-day entry will only be available at Nottingham Castle’s regular admission rate (£15 per adult) + the cost of a ticket to the Christmas Market (£2 adult / £1 child). These tickets are sold on a first-come, first-served basis, subject to capacity, and entry cannot be guaranteed.

Hence, visitors are advised to prebook tickets here to ensure a memorable time!

Booking tickets 🎟️

How will I receive my tickets? 

You will receive an e-ticket via email. You will not receive a physical ticket for this event. Your e-ticket can be added to your mobile e-wallet, shown on your email, or printed off. You must show your ticket QR code on entry.

Please check your spam/trash/other folders if you cannot find this email.

I booked my tickets, but I didn't get an email with my e-tickets. What do I do?

In this case, please check your spam/trash/other folders to see if the email landed there instead of your inbox. If you've still not received them, please email Gigantic Tickets.

Although it’s preferable and quicker if you are able to simply show your ticket on entry, please be aware, on the day, we can search by surname to find confirmed bookings. Please do, however, check before arrival at Nottingham Castle that the payment is visible from your bank account, so that you can be confident that the booking has been completed successfully.

We may request a form of photo or named ID to validate your ticket on entry, so please bring a form of ID with you (for instance: photo ID/bank card, or bus pass).

Why can’t I add more tickets to my booking? 

Unfortunately, if you are unable to add more/all the required tickets to your booking, the timeslot selected is almost at capacity. In this case, please try an alternative timeslot.

If a timeslot is showing as "Sold Out", then it is fully booked.

We recommend booking as early as possible to avoid disappointment, as many timeslots will sell out fast.

Arriving at the event 🎄

I've booked my tickets, but I can make it for a different timeslot. / I'm delayed in arriving at my booked timeslot. Will I still be allowed to enter?

Due to capacity limits, priority will be given to visitors who arrive within their booked timeslot. While entry outside the allocated timeslot cannot be guaranteed in advance, staff will do their best to accommodate visitors who arrive at an alternative time.

Visitors arriving outside their timeslot should expect possible queues, and entry cannot be guaranteed; however, every effort will be made to assist with admission where possible. Travellers are advised to check traffic conditions before setting off and to allow sufficient time for parking or commuting, as well as for reaching the entrance of Nottingham Castle.

Can I bring alcohol on-site?

No, due to licensing laws, Nottingham Castle is unable to permit any visitors to bring alcohol on-site from outside of the premises.

Will there be bag checks?

Being a visitor venue, Nottingham Castle reserves the right to do spot checks or bag checks on-site as required.

I am travelling, can I bring luggage or large bags on-site?

Visitors are advised not to bring large bags onto the site, including suitcases, holdalls, or large backpacks, and are encouraged to make suitable arrangements for their luggage before arriving at the event.

Travel and accommodation 🚌

How can I travel to the Christmas Market at Nottingham Castle? 

Nottingham city centre has great transport links, from NET tram to bus services. Check out our handy transport guide to get to the event.

Is there car parking at the Christmas Market? 

Unfortunately, there is no car parking at the Christmas Market at Nottingham Castle. However, being in the city centre, there are many parking facilities available close to Nottingham Castle, such as NCP.

These car parks indicate accessible parking provision. There are also blue badge holder spaces available on Castle Road, though please note, these are on a first-come first first-served basis.

Car parking restrictions and local enforcement are in place in surrounding residential zones, hence it is strongly recommended to use only designated car parks.

Are there any hotels or accommodations around the Christmas Market that I can book?

Nottingham city centre has brilliant hotels and accommodations around the Christmas Market, with good transport links to the event.

Refunds/Cancellations 🪙

I've booked my tickets, but I'm unable to make it. Can I get a refund?

Tickets are non-refundable and non-transferable due to the terms and conditions of booking.

What happens if the event is cancelled due to adverse weather? 

If the weather presents a hazard and a risk to safety, a decision to cancel the Christmas Market will be made the day before the day of the market.

All ticket holders will be notified by email and will be informed of options for the ticket. Please ensure to check your inbox and spam/trash/other folders in the event of hazardous weather.

Nottingham Castle and It's in Nottingham will announce via social media channels, too.

Accessibility ♿️

Is the event and site accessible?

Nottingham Castle and Grounds is an accessible venue, and all the information can be found here.

This includes information about the lift that accesses all floors and the accessible paths throughout the grounds. Many stallholders follow the pathed routes; however, please note that this is a high-capacity event that includes many visitors attending, and some of the stalls and activities for the event operate on grass and sloped spaces, which are subject to weather conditions, so please consider and factor this into your visit.

Is the Christmas Market a dog-friendly event?

Yes, dogs are permitted on the Castle grounds as long as the dog is well-behaved and on a lead.

However, please note, the Christmas Market is a high-capacity, busy event, and it may be harder to walk around the stalls.

Please note, only guide dogs are permitted inside Nottingham Castle Museum and Art Gallery.

Check out all the dog-friendly places in the city centre you can take your paw-some pals before or after your visit to the Christmas Market.

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